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Call us: +1-866-573-0917 (Toll Free)
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Fax us: +1-415-358-0893
(we are available 24x7)
BILLING
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Call us: +1-866-573-0917
Fax us: +1-415-358-0893
(8 AM to 8 PM IST, Monday to Saturday)
Communication and Email address
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Contact Info
10 Corporate Drive,
Burlington, MA 01803,
US
Email:
Process for Handling Abuse
WHOIS INACCURACY
How to Submit the complaint
- Complainant needs to fill the whois reporting form available at http://www.bigrock.in/reports.php?action=report_false_whois
- Enter the domain name and describe the whois inaccuracy.
- Enter you name and email address on which you wish to receive our reply.
- Click Submit.
Process to address whois inaccuracy complaint
- Bigrock Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
- If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.
SPAM
How to Submit the complaint
- Complainant needs to fill the spam reporting form available at http://www.bigrock.in/reports.php?action=report_spam
- Enter the domain name and COMPLETE headers & body of the spam mail. Message headers & body are the most important proof of the spam and without it Bigrock can not verify the complaint.
- Enter you name and email address on which you wish to receive our reply.
- Click Submit.
Process to address whois inaccuracy complaint
- Bigrock Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
- In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
- In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.
OTHER ABUSE (Phishing/419 scam)
How to Submit the complaint
- Complainant needs to fill the abuse reporting form available at http://resources.bigrock.com/report-abuse/
- Enter the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it.
- Enter you name and email address on which you wish to receive our reply.
- Click Submit.
Process to address whois inaccuracy complaint
- Bigrock Abuse team will go through the complaint to determine the type of the abuse.
- In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
- In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.
Dedicated Abuse Contact Details
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1-888-924-4762
.UK Domain Specific Support
.UK domain registrant can find our contact details here to report the domain name related issues.
.UK domain registrants can report the issues they are facing with domain registration services by using the following methods -
Create a support request and elaborate the complaint : Support Request
Telephone Number : +1-888-924-4762
Our representative will respond to you within 3 business days.
Escalation Procedure :
If the registrant is not satisfied with the initial response then they can send a direct mail to [email protected] and ask for assistance. Subject of this mail should be in the format - "Escalations - domain name". Our senior representatives will respond to you within 3 business days.
Grievance Officer - India
For all support related matters, you are encouraged to contact our support team here. Review our Terms of Service and Acceptable Use Policy to determine what we consider as potential violation of our terms and where to report these.
Grievance Officer Contact Information - India
You may choose to contact the Grievance Officer by emailing [email protected] or by mail to the following: Attn: Grievance Officer, Endurance International Group (India) Private Limited, Building No. 3, 5th Floor, Unit No. 501, North Wing IT, NESCO Complex, Western Express Highway, Goregaon(E), Mumbai 400063, Maharashtra, India.
Learn more About Us and our Management Team
BigRock is an
ICANN Accredited Registrar
ICANN Accredited. Copyrights © 2014-2016 BigRock.com
Learn more about Unmetered Web Hosting
How much bandwidth and disk Space does the hosting plan include?
Our web hosting plans provide sufficient resources for a personal or small business website. There are no set limits on the bandwidth and disk space for Shared and Reseller Hosting.
However, all customers need to be compliant with our Terms of Service. For eg., Your website should not utilize more than 25% server resources for a duration longer than 90 seconds. Also, the web hosting plan should not be used for file storage or sharing. While it is rare, we might have to suspend your account, if the resource usage is affecting the customers on the same server.
What if I exceed the allotted server usage?
In case you exceed the bandwidth, we will send an email asking you to limit your usage and we might throttle your site’s bandwidth to ensure other users on the system are not affected.
Our sales agents are currently unavailable. Please send us your sales query on [email protected] and our team will reach out to you during operational hours (Mon-Sat between 10AM to 7PM)
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