Support Helpline

+1-866-573-0917 (Toll Free)

Welcome to BigRock!

ICANN has appointed our partner registrar PublicDomainRegistry to take over domain names previously registered with Net4India Ltd. Once your domain name has been transferred from Net4India to PublicDomainRegistry, you can manage it right here at Bigrock. We are delighted for this opportunity to serve you!

Check your Domain Name’s Transfer Status

Please enter a domain name.

16 June 2021 | Update on the transfer process:

The transfer and activation of all gTLDs, as well as the ccTLDs .CO and .ME, has been completed. Domain holders whose contact information is updated and email is accessible, should now be able to manage their domain names from their control panel. You can verify the contact information associated with your domain name in your records by performing a WHOIS lookup on your domain name here - https://www.bigrock.in/whois-lookup.php

There are two scenarios where a transferred domain name hasn't been activated:
1. The contact information available with us is either incomplete or invalid.
2. The domain name wasn't included in the list provided by Net4India's escrow partner, so we have no record of ownership.

If you don't have access to your domain name yet, please contact us with your identification documents and evidence of your ownership of the domain name. Our team will verify your details and help you get access to the domain name.

Advisory for .IN domain holders:

The .IN registry has not authorized a bulk transfer of all Net4 domain names, so we can not directly transfer all .IN domain names at this time. However, the registry has defined a process for registrants to obtain the authorisation code for their domain names. Once you obtain the authorization code from the registry, our team can help you transfer your domain name to your Bigrock account. Please follow the process the registry has defined here: https://www.registry.in/registry/images/page/Email_Net4_29012021.pdf

To Get Started at BigRock

If you’ve received an email from us, it means we’ve successfully completed the transfer of your domain names to your new BigRock account.

If you still haven’t received our email, either in your inbox or spam folder, don’t worry. Your domain is likely being transferred in an upcoming batch. You should hear from us within the next 2 weeks.

Here are the instructions you will need to follow to be fully setup on BigRock :

Click on the Login button
Enter your Email address
- This is the email address on which you would have received our email
Click on ‘Forgot Password’
Check your email for the ‘Reset Password Email’ and follow the instructions to reset

If you do not receive an email and cannot locate it in the Spam folder either, contact our team on +1-866-573-0917 (Toll Free) for more information.

NOTE: If you did not previously have an account or domain name with BigRock, you may receive an email requesting you to verify your email address. Please complete the verification process following the instructions in this email

For Registered email address or Account/Domain Ownership change

To help us assist you with your issue, please initiate a chat with the following documents in PDF or JPEG format.

1) List of domain names you own (Ensure the current Registrar on record of all your domain name is PDR - Public Domain Registry)
2) National Identity document of the Current Registrant of each domain name (EG: Driver's License, Passport, Aadhar Card, or any other ID applicable in your country
3) Current Registrant Company proof EG: Incorporation Certificate
4) Current Registrant Email address (that is NOT accessible to you right now)
5) New Registrant complete details

Name
Company Name
Email Address
Phone number
Complete postal address

NOTE: You can get the current Registrant and Registrar details by performing a whois lookup https://www.bigrock.in/whois-lookup.php

Add your Contact Details & Sales Tax or VAT ID (if applicable)

Adding your Sales Tax or VAT ID information will ensure your new invoice is generated with the required tax prerequisites

Login to your customer account
Click on the Profile Icon
Edit Profile
Update Name, Phone Number, Email Address, Sales Tax or VAT ID (optional) and Save

Activate your Website

For help with choosing the Hosting plan plan that suits you best you can Chat with us or Call +1-866-573-0917 (Toll Free) If you are already hosting with another provider : You can update your DNS settings by following the instructions below :

Login to your Control Panel.
Search for the domain name and proceed to the Order Information view
Click the NameServers button
Update the Nameservers basis your Hosting provider and hit Save

Note : The changes will take 24-48 hours to reflect worldwide because of DNS propagation

To Renew Your Domain Name

Once you’re logged in to your BigRock account located your domain name, you can renew it by following the instructions below:

Login to your Control Panel
Search for the domain name and proceed to the Order Information view
Click the Renew button
- In the drop-down box, select the numbers of years for which you wish to renew
Proceed to Pay for the Renewal

If applicable, ensure you’ve updated the GST ID before renewing the domain name.

Frequently Asked Questions

I can't find all of my Domain names

We will transfer the domain names in batches to ensure a smooth transfer process. If you are not able to locate your domain name, it's likely to be scheduled in one of the future batches. We will keep you posted on email as and when we transfer them.

Can I Transfer my Domain name to another Registrar?

Once you are able to locate your domain name in the BigRock account, you can use the Auth Code/Domain Secret and follow the transfer process of your Current Registrar. Here’s the steps to finding your Transfer Auth Code/Domain Secret.

Login to your Control Panel.
Search for the domain name and proceed to the Order Information view
Click the Domain Secret button and copy or update the transfer auth code

You can contact your New Registrar for the next steps.

What about my funds and addons with Net4 ?

We only have access to the information provided by ICANN or the respective Registry and hence it is limited to your Domain name and its DNS and/or Contact information. All your previous transactions, funds, products with Net4 may be void at this time. We suggest you keep an eye out for any contact information that may be provided by Net4India. We can assist you in getting started with Hosting and Web security at our end as a fresh service. For help with choosing the Hosting plan plan that suits you best you can Chat with us or Call 1800 266 7625 (India Sales Toll Free)

How do I change the Contact Information for my Domain Name?

You can update the contact details yourself. Once you have access to the assigned BigRock account, follow these steps:

Login to your Control Panel
Search for the domain name and proceed to the Order Information view
Click the Contact modification button and update your
- Registrant, Admin, Billing & Tech contact details.

What if I do not have access to the customer account email address anymore?

To help us assist you with your issue, please initiate a chat with the following documents in PDF or JPEG format.
1) List of domain names you own (Ensure the current Registrar on record of all your domain name is PDR - Public Domain Registry)
2) National Identity document of the Current Registrant of each domain name (EG: Driver's License, Passport, Aadhar Card, or any other ID applicable in your country
3) Current Registrant Company proof EG: Incorporation Certificate
4) Current Registrant Email address (that is NOT accessible to you right now)
5) New Registrant complete details

Name
Company Name
Email Address
Phone number
Complete postal address

NOTE: You can get the current Registrant and Registrar details by performing a whois lookup here

How do I update my DNS Records for the Domain name ?

We offer Free DNS management service along with the Domain name and you can manage your Domain’s DNS records by following these steps:

Login to your Control Panel
Search for the domain name and proceed to the Order Information view
Click the DNS button
On the pop-up window you can add/remove/update the DNS records for your domain name

My domain registrant details in Whois records is Masked Identity or Blank, how can I get access to my domain name?

Unfortunately, Net4India did not properly provide the whois records of your domain name with ICANN. Hence, during the transfer, we were unable to verify your association with the domain name and provide you with an account. To help us assist you, we request you to initiate a chat with the below mentioned documentation that can help support your association to the domain name.

The domain name(s) (Ensure the current Registrar on record of all your domain name is PDR - Public Domain Registry)
Registration and/or Renewal paid invoice copies of your domain name(s) issued by Net4India
Screenshot of domain registration and/or renewal confirmation email(s) clearly showing the “FROM” and “TO” email ids.
Net4India panel screenshots listing your domain name(s) with the registrant details
National Identification proof and/or Company Proof of the registrant name as per the Net4India panel screenshot
Any other credible proof that validates your association with the domain name

Please note that we will try our best to support you with the account creation. However, if you are unable to verify your association with the domain name(s) but have a trademark associated with the domain name(s), an alternative is to follow the Uniform Domain Name Dispute Resolution Policy (UDRP) of ICANN.
Reference link: Uniform Domain Name Dispute Resolution Policy - http://www.icann.org/dndr/udrp/policy.htm

How do I get access to my domain name if I don't have any proof of the current Registrant or ownership of the domain name?

If you do have a trademark associated with the domain name, we would recommend you to follow the Uniform Domain Name Dispute Resolution Policy (UDRP) of ICANN for possible next steps.
Reference link:
Uniform Domain Name Dispute Resolution Policy - http://www.icann.org/dndr/udrp/policy.htm